There will be no refunds on services rendered. If you are unhappy with a service, please inform your service provider. If there is an opportunity for correction, we will gladly accommodate you.
PRODUCT RETURN POLICY
We will accept returns of unopened and unused products in their original packaging with a receipt within 14 days of purchase.
We love to express our appreciation for our clients through occasional promotions. However, special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically honor the discount of greater value. We reserve the right to change our prices at any time to adjust to changes in the economy.
Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 12 months of the date of purchase, or they will expire. Laser Hair Removal packages must be used within 24 months of date of purchase, or they will expire.
We value all our clients, and we are committed to helping our clients achieve their aesthetic goals. We ask that you keep in mind that aesthetics is not an exact science and understand that patient outcomes vary from person to person. We conduct consultations on most of our services to discuss the client’s goals and expectations and will provide you with a gentle reminder that outcomes vary. We do not provide refunds for any services rendered. However, if you are unhappy with a service, we want to know. If there is a reasonable resolution, we are happy to accommodate you.
Gift cards are not returnable nor redeemable for cash. Gift cards may not be used for gratuities. Gift cards cannot be replaced if lost or stolen. Gift cards are valid for one year from the purchase date.
Personal Belongings are the full responsibility of the guest and should be kept in your possession at all times. Titanium Medspa is not responsible for lost, stolen, misplaced, or damaged items.
The personal information is collected from you through our sites, how it is used, and with whom it may be shared.
The security procedures that are in place to protect the misuse of your information.
What choices you have regarding to the use of your data, as well as how you may correct any inaccurate data.
The Collection, Use, and Sharing of your Information
Titanium Medspa is the sole owner of the information collected on this site. We only have access to the information that you give us through forms submission, email, or other direct contact from you. We will not rent or sell this information. We are HIPAA compliant. We will only collect the minimal information necessary to accommodate you during as our client. We will take every precaution to shield and safeguard your protected personal information. We may use your information to reach out to you regarding why you contacted us or for other reasons related to an appointment with us. We do not participate in any third party sharing of information outside of our organization, other than as necessary. An example of necessary sharing would be the use of your address to ship an order to you. We may reach out to you via email regarding promotions or new services that we are offering. You may opt out of email marketing at any time.
Our Security Measures
We will take every precaution to shield and safeguard your protected personal information. When you submit information, your information is protected on and offline. We use encryption to protect sensitive information transmitted online, including credit card data. If ever you would like to verify security of our site, look for a closed lock icon or “https” at the beginning of the address on the web page. The computers/servers in which we store personal protected information are locked and are kept in a secure environment. We are HIPAA compliant. We will only collect the minimal information necessary to accommodate you during as our client. Only employees who need the information to perform duties of their job (i.e. service provider, billing, reception) are granted access to personal protected information.
Your Access/Control Over Information
You may reach out to us at any time either by phone 443-352-8630 or via the “Contact Us” Form on our website if you would like to:
Opt out of future contacts from us
Request information that we have about you, if any.
Change or correct any information we have about you
Have us delete any information that we have about you
Express any concern or ask any question that you may have about the use of your information.
*Disclaimer* Please note: this web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites that are linked via our site or that advertise Titanium Medspa or our services. We encourage our clients to read the privacy policies of all external sites that collect personal information.